Written by: Localyn · Reviewed: September 2026 · Last updated: September 2026 · Sources: Food Standards Agency; UK Government (where applicable)
How Localyn WhatsApp bookings work
Localyn WhatsApp bookings keep customer messages connected to store capacity and the booking diary — so front-of-house is not chasing a separate inbox.
Customer to diary
A customer contacts the business on WhatsApp. Booking-related messages can update Localyn’s booking diary when WhatsApp Business is connected for the tenant.
Capacity is set by the store. Phone reservations and WhatsApp-originated bookings share the same operational view.
- Customer sends a booking enquiry on WhatsApp.
- Localyn records the booking against daily capacity.
- Staff see the diary update without copying messages into a spreadsheet.
- Confirmations and follow-up stay tied to the store record.
Consent and ownership
Marketing messages require the relevant permission. Operational booking traffic is not treated as a licence to send unrelated offers.
The booking should exist as a structured record — WhatsApp is the channel, not the only place the booking lives.
Sources and related Localyn pages
Written by Localyn. Reviewed September 2026. Product behaviour described here matches the current platform; we do not invent features.
WhatsApp BusinessBookings softwareWhatsApp for restaurants guideEditorial policy
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