Privacy Policy

Localyn helps food businesses manage food safety compliance, daily records, documents, reminders, messages, reports, and related account administration.

Who We Are

Localyn is operated by Teknikal. For the purposes of UK data protection law, business customers (tenants) act as the data controller for the staff, customer, and operational records they enter into the platform, and we act as a data processor for that data. We act as the data controller for account registration, billing, support, and website data.

Information We Collect

We collect information needed to provide the service, including account details, business and store details, staff records entered by authorised users, food safety records, audit history, support messages, payment status information, and technical information such as device, browser, and security logs.

WhatsApp And Messaging

If you contact Localyn through WhatsApp, we may process your phone number, display name, message content, message identifiers, and related delivery metadata so we can respond, record compliance evidence, route enquiries, and support account setup. We do not sell WhatsApp message data. We keep message content only for as long as needed to operate the service and meet our retention periods; detailed provider webhook payloads are not kept indefinitely.

Loyalty, Bookings And Digital Wallet Passes

If you join a loyalty programme or make a booking with a business that uses Localyn, we process your name, contact details, loyalty activity (such as stamps, points, and rewards), and booking details on behalf of that business. If you add a loyalty card to Apple Wallet or Google Wallet, the pass is delivered through Apple or Google and is subject to their own privacy policies.

Payments

Subscription payments are collected by Direct Debit through our payment provider, GoCardless. We do not store your bank account details; they are collected and held by GoCardless under their own privacy policy. We keep payment status information such as plan, mandate status, and invoice history.

Cookies And Similar Technologies

We use essential cookies and similar browser storage to keep you signed in, maintain your session, and protect the service (including security checks such as Cloudflare Turnstile on forms). Essential cookies are required for the service to work.

Google shows one consent message on this site for both advertising and analytics. That message covers Google AdSense and Google Analytics. Until you choose, advertising and analytics storage stay denied for visitors in the UK, the European Economic Area, and Switzerland (Google Consent Mode). Google stores the choice and applies it to ads and to analytics. You can change it at any time with the "Privacy and cookie settings" link in the footer, which reopens Google's message when that control is available. If it is not (for example outside the UK, the European Economic Area and Switzerland, or if the message has not loaded), that link opens this section. Use your browser settings to block or delete cookies. We do not show a separate cookie banner and we do not store that choice ourselves.

Where advertising is enabled on eligible public pages (guides, templates, directory and place pages, jobs, and business category pages), Google AdSense may show ads. Personalised, non-personalised, or limited ads follow the choice you make in that same Google message.

Lawful Bases

We process personal data where it is necessary to perform our contract with you, where we have a legitimate interest (such as service security, improvement, and support), where you have given consent (such as analytics and advertising cookies, or marketing messages), and where we must meet legal obligations. Advertising and analytics cookies on public pages follow the choice you give in Google's consent message.

How We Use Information

We use information to operate the platform, authenticate users, maintain tenant and store records, generate inspection-ready reports, send service messages, support billing, improve reliability, investigate security issues, and comply with legal obligations.

Sharing

We share information only where needed to provide the service, such as with hosting, email, payment, messaging, analytics, security, or professional service providers. We may also share information where required by law or to protect the service and its users.

Retention

We keep records for as long as needed to provide the service, meet food safety and audit requirements, resolve disputes, maintain security, and comply with legal obligations. Typical periods include: food safety and compliance records for the life of your account and up to six years after closure where the law requires; loyalty, booking, and messaging data for up to twenty-four months after last activity unless deleted earlier; deactivated staff accounts anonymized after twenty-four months; and application support logs for up to thirty days. When you ask us to delete personal data, we remove it from our live systems promptly where the law allows. Encrypted database backups may still contain that data for up to five days before those backups expire automatically.

Security

We use appropriate technical and organisational measures to protect personal data, including encrypted connections, authenticated access, role-based permissions, and security logging. No system can be guaranteed fully secure, so please keep your account credentials safe and tell us promptly about any suspected misuse.

International Transfers

Your data is primarily stored and processed in the UK or the European Economic Area. Where a service provider processes data outside the UK or EEA, we rely on appropriate safeguards such as adequacy regulations or standard contractual clauses.

Your Rights

Under UK data protection law you have the right to access, correct, delete, or receive a copy of your personal information, to restrict or object to processing, and to withdraw consent where processing is based on consent. You can ask for a copy of your data or request deletion by contacting us at [email protected]. You can also stop WhatsApp messaging with us by asking us to opt you out or by not sending further WhatsApp messages. Where we process data on behalf of a business customer, we may refer your request to that business as the data controller.

Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes To This Policy

We may update this policy from time to time. We will post the updated version on this page and revise the "last updated" date below. Significant changes may also be notified by email or in the app.

Contact

For privacy questions or requests, contact us at [email protected].

Last updated: 18 October 2026